Refund policy
14-day, no-questions-asked refunds
After choosing a plan, check how it works with the apps you use: whether the client connects properly, the region is suitable, and meetings and video work well on your current network. Don’t judge long-term performance by how quickly a single page loads, or treat data allowance as the only measure of connection quality.
To request a refund, sign in to the user panel and open a support ticket with the relevant order and refund request details. You can include payment information relevant to the request, but don’t post account details publicly. Read the refund policy for eligibility and terms. Keep the request and follow-up replies in the same ticket for reference.
This page does not promise a refund processing time or additional compensation. If you have a payment status, order ownership, or plan change issue, explain the context in the same support ticket rather than submitting fragmented requests. If you want to keep using the service but are having connection trouble, try the setup guide before deciding what to do next.