Refund Policy

Refund Window and Eligibility

You may request a no-questions-asked full refund within 14 days of your first payment.The refund window starts with the record of your first successful payment. The application time is determined by the ticket submitted through the user panel. If processing continues past the end of the window, the time of submission remains unchanged.

This promise applies to refund requests for the first payment. It does not mean that each renewal, upgrade, or subsequent order starts a new refund window. When applying, specify the order you want refunded. If multiple payments are involved, support will explain eligibility for each one; separate orders are not automatically combined.

Monthly subscriptions and data packages have different billing formats. Data packages remain valid until used and never expire. This validity period does not extend the refund window or mean that a refund is available at any time.

Eligible Requests and Cases Requiring Review

Within the window above, you do not need to cite a connection fault, speed issue, or failure to access a particular application as the reason for a refund. Having used the service does not automatically disqualify you from a no-questions-asked full refund. This policy sets no unpublished threshold based on the proportion of data used or total usage.

Requests submitted after the window or for payments other than the first payment are not covered by this promise. Duplicate requests will be reviewed together, and an order that has already been refunded will not be refunded again. If a payment did not succeed, first verify its status; it cannot be handled as a paid order refund.

If there is a dispute about excess data usage, an account restriction, or a suspected breach of the terms of service, the order, usage records, and relevant terms should be reviewed rather than relying only on the account status. Support should explain the relevant facts and basis for its decision. If you disagree, add information to the original ticket and request a review.

How to Apply and What to Provide

1. Log in to the user panel, open the ticket portal, state that you are requesting a refund, and list the relevant order number.
2. Provide the payment date, payment method, amount paid, and transaction record. Keep the transaction identifier needed for verification visible in screenshots, and conceal unrelated personal information.
3. Check the outcome in the original ticket. If more documentation is needed, reply in that same ticket to keep the processing record together.

Do not provide your account password, payment password, or private key. An email address is not required to create an account, and refund requests can also be handled through the user panel. If you cannot log in, first use the account recovery option provided in the panel. Do not post complete payment records on public pages.

Refunds to the Original Payment Method

Refunds are generally returned through the original payment method. Alipay and WeChat Pay refunds are handled according to the original transaction record. If the payment channel reports an unusual transaction status or cannot return the payment through the original method, support will explain why in the ticket and verify the next steps. You will not be asked to make another payment to a different order to process a refund.

USDT transfers work differently from Alipay and WeChat Pay. A refund to the original payment method does not mean an on-chain transaction is automatically reversed. If a receiving address and network details are needed, provide them only in the ticket as requested for verification, and confirm that the address matches the network. Never submit a recovery phrase or wallet private key.

Any amount verification, network details, and potential on-chain fees for USDT should be clearly explained and confirmed before processing. This page does not set an exchange rate or additional fee percentage.

Refund Progress and Next Steps

Receiving a refund request, completing its review, submitting it to the payment channel, and seeing the funds arrive are separate stages. Arrival time depends on the original transaction status and the payment channel. This policy does not promise a fixed processing time. Refer to the ticket record and the actual account credit for status.

If a refund is marked as submitted but has not arrived, ask for a status check in the original ticket and provide any response from the payment channel. Once a refund is complete, the service benefits for that order end. If your account has other orders, check their status separately. See the Terms of Service for billing rules and the Privacy Policy for information about personal data handling.