Account Data and Order Records
VPNWailian does not require an email address to create an account; a username and password are sufficient. An email address is not a condition for account activation. The account system processes usernames, password verification data, subscription status, and data usage to authenticate users, provide subscriptions, and display remaining benefits. Passwords are not stored in a directly readable form.
Order records include the selected plan, payment amount, transaction status, and transaction identifiers returned by the payment provider. They are used to verify payment, process refunds, and resolve billing disputes. Details, screenshots, and diagnostic information submitted through a support ticket are used only to address the related request. Before submitting, please conceal passwords, subscription credentials, and unrelated personal information.
No-Logs Policy and Connection Information
VPNWailian follows a no-logs policy: it does not record which websites users access through international routes, store browsing content or destination addresses, or retain users’ DNS query histories. It also does not create records linking accounts to specific browsing activity.
This service does not persist connection-session logs that could be used to reconstruct an individual’s browsing activity. Temporary states needed for authentication, maintaining a session, and calculating data usage are cleared when their purpose has been served. Usage summaries and subscription status needed for billing may be retained, but they do not include destinations. Website analytics and subscription usage statistics are handled separately and are not combined to reconstruct individual browsing histories.
Website Analytics and Browser Storage
Website analytics help us understand page visits, referral categories, and feature usage, and identify broken entry points and page errors. Analytics are limited to this website and its interactions; they do not extend to other websites users access through network acceleration. Analytics are not used to infer specific activity on international routes.
Cookies and local storage are used to maintain sessions, preserve login status, save language preferences, and retain necessary interface settings. The user panel stores authentication credentials in the browser so that subsequent requests can verify identity. Clearing site data may end a login session and reset preferences, but it does not delete an account from the server. After using a shared device, log out and clear the relevant site data.
Third-Party Payments and Information Sharing
Alipay / WeChat Pay / USDT are payment methods supported by this service. Payments are processed by the relevant third-party payment provider or transaction network, and their own rules govern how information is collected and retained. VPNWailian uses necessary order information and transaction results to verify payments and does not ask users to provide payment account passwords in support tickets.
This service does not sell account data. If information must be shared for payment verification, refunds, or dispute resolution, only what is necessary for that purpose is provided. Valid requests that must be answered by law are verified and handled in accordance with applicable requirements; this does not expand routine data collection.
Data Retention and Deletion Requests
Account data is retained for as long as needed to maintain accounts and provide subscriptions. Order and refund records are retained for the period necessary to verify transactions, handle disputes, and meet applicable legal obligations. Support tickets and website analytics are deleted or de-identified once the relevant support or analysis purpose has been fulfilled, and are not kept indefinitely for unrelated purposes.
To access, correct, or delete account data, log in to the user panel and submit a request through the support ticket portal. We will first verify account ownership and explain how deletion may affect subscription access. Records that must still be retained by law or relate to an unresolved dispute will be restricted to the necessary purpose and handled once the retention reason no longer applies. Copies in backups are cleared as backups rotate.
Policy Updates and Questions
This policy applies to relevant data processing on the VPNWailian website and in its subscription services. If data purposes, processing scope, or user data management practices change, revisions will be published on this page and the month shown at the top will be updated. Changes that materially affect user rights will be announced on the website or through the user panel.
If you have questions about this policy or data handling, submit a support ticket through the user panel and describe the feature and your request. Subscription rules and refund arrangements are covered separately in the Terms of Service and Refund Policy.